Returns & Exchanges

Hassle-free returns within 30 days of delivery.

Eligibility

Items must be unworn, unwashed, and in original packaging with tags attached.

Process

Start a return by contacting support with your order ID and reason. We'll guide you through the steps.

Refunds

Refunds are issued to the original payment method within 5–7 business days of approval.

Non-Returnable Items

Gift cards, final sale items, and worn or washed garments are not eligible for return.

Exchanges

For size exchanges, initiate a return and select your preferred replacement. We’ll ship the new size once the original is scanned by the carrier.

Defective Items

If you receive a damaged or defective product, contact support within 7 days with photos. We’ll prioritize a replacement or refund.

How to Start a Return

  1. Locate your order ID in your confirmation email.
  2. Email support@urbanflex.example with the subject “Return + Order ID”.
  3. Print your label and package items securely; include all tags and accessories.

Refund Timelines

Once approved, refunds typically post within 5–7 business days depending on your bank or payment provider.